Question 1

What types of customization options do you offer for your tumblers?

Accepted Answer

We offer a wide range of customization options, including adding logos, names, monograms, or designs to your tumbler. We can work with you to create a unique design that meets your specific needs.

Question 2

How long does it take to receive my custom tumbler order?

Accepted Answer

Each tumbler is made-to-order, so processing times may vary depending on the complexity of the design and the number of tumblers ordered. We typically process orders within 3-5 business days and then ship them out to you.

Question 3

Are your tumblers dishwasher safe?

Accepted Answer

Yes, our tumblers are made from high-quality materials that are dishwasher safe. However, we recommend hand-washing to ensure the longevity of the design.

Question 4

Can I order a sample before placing a larger order?

Accepted Answer

Yes, we offer samples for a small fee that can be applied to your larger order if you choose to move forward with it.

Question 5

Do you offer bulk pricing for larger orders?

Accepted Answer

Yes, we offer discounted pricing for orders of 20 tumblers or more. Please contact us for more information.

Question 6

What is your return policy?

Accepted Answer

We accept returns for non-customized orders within 7 days of receipt. If you are not completely satisfied with your order, please contact us to initiate the return process. For custom orders, we do not accept returns unless there is a defect in the product. If you receive a defective tumbler, please contact us within 7 days of receipt and we will work with you to resolve the issue.

Question 7

What type of payment do you accept?

Accepted Answer

We accept all major credit cards, as well as PayPal, CashApp, And Venmo

Question 8

Can I cancel my order after it has been placed?

Accepted Answer

Once an order has been placed, we typically begin processing it immediately. If you need to cancel your order, please contact us as soon as possible and we will do our best to accommodate your request.

Question 9

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping. However, shipping times and rates may vary depending on the destination.

Question 10

How can I contact customer service with additional questions or concerns?

Accepted Answer

You can contact us by email or phone. Our customer service representatives are available Monday through Friday, 9am-5pm EST. We are committed to providing excellent customer service and will do our best to address any questions or concerns you may have.

FAQ

Frequently asked questions